Sunday, July 13, 2008

I am sooooooo MAD!!!!!

I don't think I have ever been as hurt or mad as I am right now concerning something cleft related...even the horrible confrontation in Wal-Mart right after Adalynn was born, doesn't even compare to something that the Sears Photo Studio has done to me/my baby girl.

I had Adalynn's portraits taken several months ago. I shared the link on here and several of you saw them. Well, when they were printed, the coloring was really off and although Adalynn had a white shirt on, it appeared pink in the prints. Her lips were so red it looked like she had lipstick on. I took them back and complained and they reprinted them. Well, I got the reprints back and briefly looked at them and the coloring was better. With the hustle and bustle of the end of the school year, our house hunting/family visiting trip to PA and then to IN and with moving, I just now have had time to sit down and start cutting them and dividing them up to pass out to family (in moving announcements)....yes, the announcement is coming soon.

Well, as I cut them and looked more closely at them I thought to myself, wow...you can hardly see her scar. Then it hit me...THEY RETOUCHED THE PHOTO and REMOVED the scar. I was so mad. I started to second guess myself thinking no one in their right mind would do that without consulting with the family, so I showed my John. He at first thought the same thing. We finally got online and compared the prints with the proofs on line and guess what...you can SEE the scar in the proofs online, but you can't see it at all in the reprints.

I called Sears today, and according to my husband I was too nice. I just explained how upset I was and told them I hate that they are now reprinting the photos for the 3rd time. I also told him I don't think I will ever use them/recommend them again for photos and asked what they were going to do to make it right. He said, he couldn't do anything and that I needed to talk to the manager at the studio. I plan on going in tomorrow night...I just hate being mean and ugly, but I know I need to be. UGH!!!

John says he wants free photos for life...or at least a VERY long time.

I know that there is nothing they can do to really make this right. Her scar is something we are proud of...kind of like a story of the road she has been on. NO ONE has the right to take that away from her or from us and definitely not in a photo that will be on display in our home or anyone elses.



  1. Hi Shannon,

    I am so sorry that you are dealing with this sort of thing. I too, would do what you are doing about it. If nothing else, at least you need to be heard. No one has the right to touchup any of our kids' scars in photos, I would be livid!!!

    We are all proud of our kids, their scars, and the strength they have with what they've been through. You have a perfect beauty, absolutely P-E-R-F-E-C-T!

  2. I read your post and could feel my blood starting to boil. You are right, the scars that our kids bear shows the miracle of their little lives and the road they have all traveled down. I think I agree with your husband....they owe you some pictures....for a long time is right!!!! I am sorry you had to go through this. Adalynn is so beautiful, and I hope you get the pictures for life to show the world how beautiful she is!!!!! Hugs to all...

  3. You are being too nice. Man would I be at Sears and in someone's face. Just imagine our little ones growing up and seeing a picture that was air brushed and the questions they would ask, "are you ashamed of my scar?" I almost want to call them myself and complain. I want to ask those people what they have against people who have scars. You should ask them, "Who are you to think you have the right to change how my child looks?" Also tell them they have a mob behind you waiting to hear some answers. Abigail sends her love to you all. She also sends a full diaper to Sears.

  4. Oh my gosh, I agree with John, you were too nice. I like what Peter said in telling them you have a Mob waiting to know what they are going to do about it. LOL.

    Unfortunately, I think this is something we'll encounter a lot over the years. Not the touching up of pictures, but just people being mean in general.....

    Which means you have to 'Mean Up" now Mommy! :)